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“A leading Cambodian social microfinance institution working to achieve positive and lasting changes in the livelihoods of economically active poor families in a socially responsible manner”
“To improve the livelihoods, skills, and self-confidence of poor families in Cambodia by providing responsible microfinance and complementary socio-economic services”
3. CORE VALUES:
Chamroeun provides financial services and socio-economic services to its clients to enhance their well-being. It achieves this ethically and with transparent, fair, and cost effective methods. This manner is also applied to Chamroeun’s other stakeholders.
■ QUALITY OF SERVICES:
At Chamroeun, we believe that our clients deserve tailored as well as efficient services. We provide these services in a convenient, proactive, and timely manner.
At Chamroeun, we provide our clients and other stakeholders with complete and accurate information about the terms and conditions of our products and services. Information is provided in a user-friendly manner to enable them to easily understand those terms and conditions.
■ FAIR PRACTICES:
At Chamroeun, we ensure that the services we provide to our clients as well as the interactions we have with other stakeholders are not unethical or deceptive. We are committed to building relationships that are based on respect, fair treatments, and courtesy.
Privacy of our clients and other stakeholders is strictly safeguarded and stored, and such data is only used upon their consents, and they are well informed on specific purposes of data usage.
Chamroeun considers its clients and other stakeholders as value assets and take all of efforts to make sure that the institution treats them in appropriate manner.