Branch Manager (Siem Reap Province) (01 Position)124 views1 application

Job Descriptions

  • To be responsible for ensuring the overall achievement of branch sales and service goals
  • Responsible for the overall sales and marketing activities at the branch, including promotional campaigns and new product roll-outs
  • Leads by example, communicates the rule, encourages, motivates and requires all staff adherence to the same rule
  • Ensures that quality of customer service is provided in a professional, prompt and courteous manner
  • Ensure portfolio quality is controlled at all times
  • Identifies customer needs and appropriately recommends products and services
  • Responds to customer inquiries and/or complaints taking the necessary actions to achieve customer satisfaction
  • Develops and maintains relationships with all relevant community government officials, and local authorities
  • Participates in community activities in promoting JACCS’s brand and visibility
  • Identifies target markets; develops and implements a branch expansion strategy
  • Ensures the branch’s operational integrity; monitors potential risks and reports suspicious activities and/or violations promptly
  • Assigns and delegates responsibilities to branch staff and holds them accountable for meeting standards of production, accuracy and completion
  • Responsible for planning and continuously monitoring staff level requirements, participating in recruitment and selection, daily scheduling of branch staff, providing for and/or coordinating training and development, completing performance appraisals, resolving staff conflicts, disciplining and participating in the rewards and recognition decision-making process
  • Ensures timely and accurate preparation and maintenance of all recordkeeping requirements and delivery of all operational and management reports required
  • Responsible for the full and effective compliance with all applicable regulatory requirements as well as JACCS’s policies, procedures, practices, guidelines, directives, internal controls and/or instructions
  • applicable to cash management, lending, risk management, human resources, and any and all other areas relevant to branch management, operations and performance
  • Takes the necessary measures to provide for the safety and security of staff, customers and branch assets
  • Monitors the physical appearance and condition of the entire branch facility and, when necessary, procures the internal and/or external service providers needed for maintenance and repair
  • Other duties and responsibilities as may be assigned by line manager


  • Salary (Negotiable);
  • Working hour: 8:00 AM – 5:00 PM;
  • Work from Monday to Friday;
  • 30$ per month for traveling from home to work;
  • 300$ for Staff’s baby delivery both male staff and female staff;
  • 100$ for Staff’s marriage;
  • 100$ for Funeral Contribution;
  • 200% Overtime on public holiday;
  • 18 days per year for Annual leave, 6 days sick leave, 7 days special leave, public holiday;
  • 200$ per staff/year on Outpatient Coverage and 100$ per child/ year;
  • Khmer New Year and Pchum Ben Bonus depend on company profit;
  • Staff’s lease with low interest rate;
  • Insurance NSSF and Motor Insurance covered by company;
  • HR compliance fee such as Workbook, Health Check up with Ministry of Labor;
  • Contract Type: Unfixed Duration Contract (UDC)
  • 1 time per year on Annual Health Check with Private Hospital covered by company;
  • Annual Salary Increase and Seniority Payment (15 days of salary per year);

Job Requirements

  • The specifications below are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
  • Bachelor’s degree required, preferably in business (banking, finance, accounting, economics or marketing)
  • Three years experiences in sales and operations in the bank/microfinance/leasing industry
  • Two years of experience in management and staff supervision
  • Prior business development experience required, microfinance or banking industry preferred
  • Good personal computer skills including word processing and spreadsheet software applications; working knowledge of MIS for the bank/microfinance/leasing industry
  • Working proficiency in English

How To Apply

If you are interested in this job, please email your resume to < [email protected] [email protected] > or call <078 618 555 /087 631 318> for further information

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