Customer Relationship Officer 431 views1 application

Job Expired

Customer Relationship Officer is responsible for every customer contact by call to increase the traffic and sales of Customers to company for both service and parts section. To ensure a smooth and efficient after-sales operations and outstanding customer care in a heartfelt service with applying to Mitsubishi Overall 7 Steps Process as well as MCC by the management.



  • To make service maintenance/Call to Customers for periodic maintenance, general repair, and Body Paint.
  • Thank to Customer/fleet who purchased new vehicles from MMC/MCC and being brought for maintenance and repair in MCC workshops by following Mitsubishi Standard Service Procedure;
  • Appointment
  • Preparation
  • Reception
  • Repair
  • Pre-Delivery
  • Delivery
  • After-Delivery


  • Together with SA team to support daily operations with customer follow up.
  • To invite customers and make summary report to Manager.
  • To maintain a good and safety work environment.
  • To invite no-show customers, summary of customers’ comment/feedback (CRM), Listen carefully to customer voice/complaint for a solution.
  • To conduct after-delivery follow up call to all customers without missed out.
  • Together with Team/ Technical Advisor to support customers for Diagnosis job, re-work, campaign or customer complaint to meet high customer satisfaction
  • To support Caravan service Campaign by calling to customers/leaflet distribution or as assigned without oversight.
  • To make good relationship with customers to improve customer awareness of MCC business.
  • Others as assigned by Management.



  • Gender: Female and Male/Age 22-30.
  • Bachelor degree in Business Administration, Engineering, Education in English or related field.
  • Experience at least 1years in related field and new graduated is welcome.
  • Relevant working experience in Automotive and can speak Chinese is a plus.
  • Like to work in service field and to work with people as team.
  • Good negotiation and innovative skills.
  • Good appearance and attitude.
  • Excellent communication skill.
  • Friendly and honest.
  • Fast learning and desire to work with high commitment.
  • Knowledge of computer Word, Excel and Power Point.
  • Good oral and written in English and Khmer (Priority for candidate who known Chinese language).


Contact Information:

  • Contact person: Ms.Thoeurn Sochenda
  • Phone No: 010 999 586
  • Email: [email protected]
  • Address: No 128, Russian Blvd, Sangkat Toek Thla, Khan Sen Sok, Phnom Penh Cambodia.

More Information

  • This job has expired!
Share this job
Company Information

Contact Us

Contact Us

Baitong Job, is the best website, designed for job recruitment, job dashboard, job opportunities, job seekers, employers post free jobs, candidates create and post CV online for jobs in Cambodia.


Addres: No.76, Street 299, Sangkat Boeng Kak2, Khan Toul Kork, Phnom Penh, Cambodia
Phone: (+855)88-999-6983
Mobile: (+855)87-792-666
Email: [email protected]

Telegram Chat