Customer Relationship Officer 234 views1 application

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Customer Relationship Officer is responsible for every customer contact by call to increase the traffic and sales of Customers to company for both service and parts section. To ensure a smooth and efficient after-sales operations and outstanding customer care in a heartfelt service with applying to Mitsubishi Overall 7 Steps Process as well as MCC by the management.

RESPONSIBILILITIES

 

  • To make service maintenance/Call to Customers for periodic maintenance, general repair, and Body Paint.
  • Thank to Customer/fleet who purchased new vehicles from MMC/MCC and being brought for maintenance and repair in MCC workshops by following Mitsubishi Standard Service Procedure;
  • Appointment
  • Preparation
  • Reception
  • Repair
  • Pre-Delivery
  • Delivery
  • After-Delivery

 

  • Together with SA team to support daily operations with customer follow up.
  • To invite customers and make summary report to Manager.
  • To maintain a good and safety work environment.
  • To invite no-show customers, summary of customers’ comment/feedback (CRM), Listen carefully to customer voice/complaint for a solution.
  • To conduct after-delivery follow up call to all customers without missed out.
  • Together with Team/ Technical Advisor to support customers for Diagnosis job, re-work, campaign or customer complaint to meet high customer satisfaction
  • To support Caravan service Campaign by calling to customers/leaflet distribution or as assigned without oversight.
  • To make good relationship with customers to improve customer awareness of MCC business.
  • Others as assigned by Management.

REQUIREMENT

 

  • Gender: Female and Male/Age 22-30.
  • Bachelor degree in Business Administration, Engineering, Education in English or related field.
  • Experience at least 1years in related field and new graduated is welcome.
  • Relevant working experience in Automotive and can speak Chinese is a plus.
  • Like to work in service field and to work with people as team.
  • Good negotiation and innovative skills.
  • Good appearance and attitude.
  • Excellent communication skill.
  • Friendly and honest.
  • Fast learning and desire to work with high commitment.
  • Knowledge of computer Word, Excel and Power Point.
  • Good oral and written in English and Khmer (Priority for candidate who known Chinese language).

 

Contact Information:

  • Contact person: Ms.Thoeurn Sochenda
  • Phone No: 010 999 586
  • Email: [email protected]
  • Address: No 128, Russian Blvd, Sangkat Toek Thla, Khan Sen Sok, Phnom Penh Cambodia.

More Information

  • This job has expired!
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