Customer Service Manager 58 views

Job Expired

Job Description

KEY RESPONSIBILITIES
  • Supervise day-to-day operations in the customer service department.
  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards.
  •  Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  •  Implement an effective customer loyalty program.
  •  Maintain accurate records and document all customer service activities and discussions.
  •  Assess service statistics and prepare detailed reports on your findings.
  •  Hire and train new customer service agents.
  • Manage the approved budget of the customer service department.
  • Stay informed on the latest industry techniques and methods.
REQUIREMENT
  •  Bachelor’s degreeBachelor’s degree in business administration or relevant field.
  • A minimum of 5 years of proven experience in a customer service position.
  • Proficiency in Microsoft Office and customer service software.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  •  Excellent leadership and interpersonal skills.
  • Be able to use Chinese, English, and Khmer Lanuages.

Contact Information:
HR:
Phone: 081283311
Email: [email protected]
Address:

 

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