Customer Service 38 views

Job Description

** Working Schedule : Mon – Fri (6:30-16:30); SAT (6:30-11:30)

** JOB DESCRIPTION
Perform day to day customer service related tasks including receiving sale order from customers and/or sales team, handling customer feedback and solving problem in order to ensure a smooth process and meet delivery cut off schedule.

1. Specific Job Responsibilities:

•  Receive customers’ orders from Sale team and/or from customers directly, create Sale Orders (SO) in SAP.
•  Co-ordinate with the internal teams (Sale/Commercial/
  Warehouse/Finance) to proceed smoothly the whole process of a Sale Order.
•  Actively call customers to propose new products and/or promotion products.
•  Receive customers’ complaints and co-ordinate with other internal teams to handle until it is solved.
•  Ensure good performance on Customer Service related elements such as on-time SO creation, SO accuracy, Customer satisfaction. Ensure all credit notes are completed within the deadline as procedure.
•  Perform ad-hoc tasks as requested by management team..

Job Requirements

** Qualification & experience:

•  University graduate in Accounting and Finance.
•  Self-improvement, working dependently and under high pressure
•  Good command on English language and good computer skills.
•  Effective communication and interpersonal skills.
•  Good computer skills Ms. Office (Knowledge in SAP is a plus)
•  Self-improvement, able to work independently and also a good team player
•  Able to work under high pressure
•  Good command in English language

How To Apply

081 888 194
[email protected]
Makro Sen Sok, No. 5734, Street 1003, Bayab Village, Sangkat Phnom Penh Thmey, Khan Sen Sok, Phnom Penh, Cambodia