Customer Services91 views

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Job Description:

  • Ensure policy, guideline, procedure, product knowledge are up-to-date and available in place
  • Develop training materials (Business Manner, Service Standard, Complaint Handling Policy)
  • Work closely with Branch Service for updated customer issues in branch
  • Conduct service relevant training to relevant sections
  • Implement Training Evaluation to ensure quality training
  • Implement Service Assessment on regular basis and provide recommendation to improve
  • Provide support to relevant service teams in order for them to serve customers better
  • Implement product knowledge testing on service team members on regular basis
  • Work with product sections for updated information of promotions and product criteria and work with HR team for training calendar
  • Support branches on customer service improvement
  • Involve in new projects on customer service part
  • Ant other tasks assigned by Manager

Job Requirement:

  • Bachelor degree in Business Administration or related field
  • Minimum 2 or 3 years experience in Customer Services, Teller, Sales Consultant, or other related skills.
  • Expected to be highly motivated on the job and possess excellent oral and written communication skills.
  • Must be good leaders, have initiative and know how to handle people with different personalities.
  • Ability to coach, train, and motivate employees and evaluate their performance.
  • English proficiency and computer literacy.
  • Be able to visit all branches include provincial.
  • Excellent problem solving, leadership, and customer service skills.
  • Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

How To Apply

Interested Candidate, please submit your application to this email: [email protected]

For more information:

Web: www.aeon.com.kh

Tel: 011 289 922/ 093 882 303 (telegram)

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AEON Specialized Bank (Cambodia) Plc

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Company Information
  • Total Jobs 4 Jobs
  • Category Bank/Insurance
  • Location Phnom Penh
  • Full Address 6th Floor (S603) of Diamond Twin Tower, Street Sopheak Monkul, Corner of Koh Pich, Sankat Tonle Bassak, Khan Chamkarmon, Phnom Penh, Cambodia.
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