Senior Customer Service Center (1 Position)46 views

Job Expired

Job Description


  • Job Summary / Scope
  • Oversee and assist the staff members in providing better customer service and to resolve the customer complaints as well as attend to their special requests;
  • Responsible for taking care of the guests and providing them with the best hotel amenities and facilities to ensure that they remain content and satisfied;
  • Ensure that the guests are being escorted properly and that they have been directed to the requested rooms after proper completion of the check-in procedures;
  • Manage, lead, and mentor a team of customer service staff to ensure efficiency and effectiveness of their performance
  • Detailed Job Description
  • Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies;
  • Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints;
  • Compile occupancy reports and financial information for Deputy Manager;
  • Manage, lead, and mentor a team of customer service staff to ensure efficiency and effectiveness of their performance;
  • Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction;
  • Be on call 24hrs in case of emergency.

Job Requirements

  • Min. Educational Qualifications
  • Bachelor’s Degree in marketing, business communication, public relation, English literacy or equivalent;
  • Minimum 2 years of customer services and help desk capacity required;
  • Excellent English communication skill (Written & Verbal);
  • Proficiency in bookkeeping skills, MS Word, Excel and PowerPoint;
  • Flexibility to work shifts including evenings, weekends and public holidays subject to rota and a willingness to extend of change hours and days of work from time to time upon request and subject to operational requirements.
  • Specific language Skill, if needed
  • Khmer, English and Mandarin (Desirable)
  • Essential Requirements
  • Presentable
  • Excellent on communication skills
  • Excellent ability of bookkeeping skills, MS Word, Excel and PowerPoint
  • Preferred age range
  • 25 – 35

How To Apply

Preah Sihanouk
015 747 262
[email protected]

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  • This job has expired!
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