Senior Customer Service Center (1 Position)46 views

Job Description

Duties

• Job Summary / Scope
• Oversee and assist the staff members in providing better customer service and to resolve the customer complaints as well as attend to their special requests;
• Responsible for taking care of the guests and providing them with the best hotel amenities and facilities to ensure that they remain content and satisfied;
• Ensure that the guests are being escorted properly and that they have been directed to the requested rooms after proper completion of the check-in procedures;
• Manage, lead, and mentor a team of customer service staff to ensure efficiency and effectiveness of their performance
• Detailed Job Description
• Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies;
• Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints;
• Compile occupancy reports and financial information for Deputy Manager;
• Manage, lead, and mentor a team of customer service staff to ensure efficiency and effectiveness of their performance;
• Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction;
• Be on call 24hrs in case of emergency.

Job Requirements

• Min. Educational Qualifications
• Bachelor’s Degree in marketing, business communication, public relation, English literacy or equivalent;
• Minimum 2 years of customer services and help desk capacity required;
• Excellent English communication skill (Written & Verbal);
• Proficiency in bookkeeping skills, MS Word, Excel and PowerPoint;
• Flexibility to work shifts including evenings, weekends and public holidays subject to rota and a willingness to extend of change hours and days of work from time to time upon request and subject to operational requirements.
• Specific language Skill, if needed
• Khmer, English and Mandarin (Desirable)
• Essential Requirements
• Presentable
• Excellent on communication skills
• Excellent ability of bookkeeping skills, MS Word, Excel and PowerPoint
• Preferred age range
• 25 – 35

How To Apply

Preah Sihanouk
015 747 262
[email protected]