Service Center Manager – Operations Manager108 views

Job Description

• Work with management team to build cohesive and high motivated team.
• Achieve the Operation KPIs and business goals by communicating and providing full functional support to the Ground Operations management team.
• Liaise with local authorities such as Labor Department, Police Department and Customs Excise in meeting industry and authorities.
• Ensure the process between Service Center is in line with network standards and ensure operational practices and procedure are compliant with regional and network operations policies.
• Support the business acquisition process and provide after sales support in order to achieve revenue and profitability targets.
• Manage all customers’ inquiries and ensure high quality services provided.
• Ensure employees in Operations are trained and developed to meet business and succession needs.
• Achieve market leading transit time, data quality and service performance targets. Manage the measurement, monitoring and actions for improvement.
• Ensure that DHL meets/improves upon its regulatory and environmental obligations while actively leading initiatives to remove trade impediments.
• Ensure proper maintenance of the facility, equipment and infrastructure in accordance with regional guidelines and company image.
• Ensure Operations team remain within cost targets and seek means by which to manage costs whilst maintaining/improving service and productivity levels.
• Oversee Security practices to ensure policies and business needs are met.
• To enter data such as Shipper’s Name, Address, Contact number and from Air Way Bill (AWB) into DHL system.

Job Requirements

• Bachelor Degree in Business Administration, Management or related field is required.
• Fluent in Speaking/Reading/Writing English is required
• Good Computer Skills: MS Word, Excel, Power Point, Internet Email
• Flexible and confident & Sense of urgency
• Have strong leadership skill with negotiation + organization skill
• Ability to work under pressure
• Must have 3 years of working experience including a proven supervisory role

How To Apply

Tel: 023 992 618

Email: [email protected]