Software Development58 views

Job Description

  • Perform Installation/Un-Installation Front-End Application.
  • Understand functional specification and User Manual
  • Able to do user training & understand daily activities
  • Perform quarterly application help check in order to provide good services in user experience.
  • Handling all feedback from users in order to provide good services in user experience
  • Manage all licenses of Front-End & Back end
  • Perform Level 1 Troubleshooting
  • Ticket log is required for every single incidents or requests raised by users.
  • Manage the progress of tickets from provided system
  • Perform ticket escalation to appropriate support team in case Level 1 Troubleshooting cannot be resolved
  • Monitor daily data uploading in Day-End-Process and perform escalation to appropriate team when necessary.
  • Understand business requirements from Bug Fix or Enhancement (Change Request) in order to perform and guide users in UAT
  • Inform deployment timeline for Bug Fix or Enhancement and monitor the progress, then escalate to appropriate team in case support needed in Business Release.
  • Manage the inventory of devices and accessory such as devices, cover and screen protection … as fix asset.

Job Requirements

* Soft Skill

  • Able to communication effectively with different stakeholders
  • Able to understand insight requirement
  • Able to communication fluent in English (both written & verbal)
  • Good at troubleshooting, root cause analysis with wide knowledge in IT application area.

* Attribute

  • Trust-worthy and have good attitude on facing multiple system issues
  • Positive thinking with service mind-set
  • Hard-working even at night-time or weekend (when needed)
  • Qualification: University/College of Information Technology
  • At least 3 years working experience in information technology especially Software or Application Development
  • Experience on Mobile device application support (IOS & Android)
  • Experience in MS Office (MS Office, Excel, Access,…)

How To Apply

– RMO Technology Co., Ltd Main Office
Unit-3B, Level 3, City Tower II Building, #23, Street 237, Phsar Depo1, Toul Kork, Phnom Penh, Kingdom of Cambodia.
– Tel: 092 414 998 / 070 515 260
– Email: [email protected]

More Information

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Company Information
  • Total Jobs 2 Jobs
  • Category IT, Technician/Maintenance
  • Location Phnom Penh
  • Full Address Unit-3B, Level 3, City Tower II Building, #23, Street 237, Phsar Depo1, Toul Kork, Phnom Penh, Kingdom of Cambodia.
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